Return & Exchange

At Pumps Shoe, we want you to feel confident when shopping with us. We understand that sometimes a shoe size may not fit perfectly or you may receive a product with an issue. That's why we offer an exchange option for eligible orders.

Our Exchange Policy

If you receive the wrong size, the wrong product, or a product with a manufacturing issue, please get in touch with us as soon as possible.

For an exchange to be accepted, the shoes must be:

  • Unworn and unused

  • In their original condition

  • In the original packaging

  • Free from marks, damage, or any signs of use

If you're not sure about the size, please try the shoes indoors on a clean surface. Shoes that have been worn outside may not be eligible for exchange.

Size Exchange

If the size you ordered doesn't fit, you can request an exchange, depending on the availability of your required size.

We recommend trying your shoes indoors before wearing them outside. If the requested size is available, our team will guide you through the exchange process.

Wrong or Damaged Product

If you receive a different product from what you ordered or your shoes arrive damaged, please contact us as soon as possible.

Please send us clear pictures or a short video of the product and the issue. This will help our team understand the problem and assist you quickly.

Exchange Time Limit

Exchange requests must be made within 7 days of receiving your order.

Unfortunately, requests made after 7 days may not be accepted.

Products We Cannot Exchange

We may not be able to accept an exchange if the shoes:

  • Have been worn or used

  • Have been damaged after delivery

  • Show signs of outdoor use

  • Are returned without the original packaging

  • Have been altered or modified

  • Are returned after the 7-day exchange period

Exchange Charges

If you received the wrong product, a damaged product, or a product with a manufacturing issue, please contact us first. Our team will review your case and let you know how we can help.

For size exchanges due to personal preference or choosing the wrong size, return or delivery charges may apply.

How to Request an Exchange

If you need an exchange, simply follow these steps:

  1. Contact us through our Contact Us page or WhatsApp.

  2. Share your order number and tell us why you want to exchange the product.

  3. Send clear pictures or a video if requested.

  4. Our team will review your request.

  5. Once your exchange is approved, we'll share the return and exchange instructions with you.

Refunds

At the moment, Pumps Shoes primarily offers exchanges rather than refunds.

If you receive a damaged, defective, or incorrect product, please contact us. We'll review the situation and help you with the appropriate solution.

A Quick Reminder

Before placing your order, please double-check your shoe size and order details.

If you're unsure about the size, feel free to contact us before ordering. Once shoes have been worn outdoors, they may no longer qualify for an exchange.

If you have any questions about our Return & Exchange Policy, please reach out to our customer support team. We're always happy to help.

Thank you for choosing Pumps Shoes. We truly appreciate your trust and want to make sure you have a great shopping experience.