Terms & Conditions

Welcome to Pumps Shoes. By using our website or placing an order with us, you agree to the terms and conditions outlined below. Please take a moment to read them carefully.

About Our Website

Pumps Shoes is an online store offering women's footwear and related products. We do our best to keep our website, product information, prices, and availability accurate and up to date.

However, product colors may look slightly different depending on your screen, lighting, or device settings.

Products & Availability

We try our best to make sure all product details, pictures, sizes, and prices are accurate.

Sometimes a product may become unavailable before the website is updated. If this happens after you place an order, we will contact you and let you know about the available options.

We also reserve the right to limit the quantity of products available for purchase.

Prices

All product prices shown on our website are subject to change without prior notice.

We make every effort to display the correct price for each product. If there is an obvious pricing error, we may contact you before processing the order.

Placing an Order

When you place an order through our website, you are responsible for providing accurate information, including your:

  • Full name

  • Phone number

  • Email address

  • Complete delivery address

  • Selected product and size

After receiving your order, we may contact you to confirm the details before dispatch.

An order is considered confirmed once it has been accepted and processed by our team.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We may not be able to cancel an order once it has been dispatched.

If an order has already been shipped, you may need to follow our Return & Exchange Policy.

Shipping & Delivery

We deliver across Pakistan through our courier partners.

Delivery usually takes around 3–5 working days after the order has been processed and dispatched. Delivery times may vary depending on your location, courier delays, weather, public holidays, or other unexpected circumstances.

For more information, please read our Shipping & Delivery policy.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

For COD orders, please make sure that someone is available at the provided address to receive the order and make the required payment.

Returns & Exchanges

We want you to be happy with your purchase. If you receive the wrong product, wrong size, or a product with a manufacturing issue, you may be eligible for an exchange according to our Return & Exchange Policy.

Please review our Return & Exchange Policy before placing your order.

Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or illegal activities

  • Attempt to damage or disrupt the website

  • Copy or misuse our content without permission

  • Try to gain unauthorized access to our website or systems

  • Use our website in a way that could harm our business or other customers

Intellectual Property

All content on the Pumps Shoes website, including our logo, brand name, product images, text, graphics, designs, and other materials, belongs to Pumps Shoes or is used with permission.

You may not copy, reproduce, modify, or use our content for commercial purposes without our written permission.

Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics tools, and advertising platforms.

These services may have their own terms and privacy policies. Pumps Shoes is not responsible for the policies or practices of third-party services.

Limitation of Liability

We do our best to keep our website accurate, reliable, and available. However, we cannot guarantee that the website will always be free from errors, interruptions, or technical issues.

Pumps Shoes will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or other unexpected situations.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, or services.

Any updates will be posted on this page. By continuing to use our website after changes are made, you agree to the updated terms.

Contact Us

If you have any questions about these Terms & Conditions, our products, orders, or any of our policies, please visit our Contact Us page and get in touch with us.

Thank you for choosing Pumps Shoes. We appreciate your trust and look forward to serving you.