Shipping & Delivery

At Pump Shoes, we want your order to reach you safely and on time. Once you place an order, our team prepares your shoes carefully and gets them ready for delivery.

Order Processing

Once you place your order, we may contact you to confirm the details. After confirmation, we will start preparing your order for dispatch.

Orders are usually processed within 1–2 business days.

Please make sure your name, phone number, and complete delivery address are correct when placing your order. This helps us avoid any unnecessary delays.

Delivery Across Pakistan

We deliver across Pakistan, including major cities and most other areas.

You can order from Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, or anywhere else in Pakistan where our courier service is available.

Delivery Time

Most orders are delivered within 3–5 working days after dispatch.

Delivery times may vary depending on your location and courier service. Orders to remote areas may take a little longer.

Please keep in mind that delivery times are estimated and may occasionally be affected by circumstances beyond our control.

Delivery Charges

Delivery charges may vary depending on your location and order.

Any applicable delivery charges will be shown at checkout before you place your order.

Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

For COD orders, please make sure someone is available at the delivery address to receive the package and make the payment.

Order Tracking

Once your order has been dispatched, we may share the tracking details with you through the phone number or other contact information provided with your order.

You can use these details to check the progress of your shipment.

Delivery Attempts

Our courier partner may contact you before delivering your order.

If you are not available at the time of delivery, the courier may make another delivery attempt. To avoid delays, please keep your phone available and make sure your delivery address is correct.

Incorrect Address or Contact Details

Please double-check your delivery information before placing your order.

If you provide an incorrect or incomplete address or phone number, your order may be delayed or returned. If the order needs to be shipped again, additional delivery charges may apply.

Delayed Deliveries

We always do our best to deliver orders on time, but sometimes delays can happen because of:

  • Bad weather

  • Public holidays

  • Courier delays

  • Incorrect or incomplete delivery details

  • Other unexpected circumstances

If your order is taking longer than expected, please contact us and we'll be happy to help you check its status.

Damaged Package

If your package looks damaged when you receive it, please contact us as soon as possible.

We recommend taking a few clear photos or a video of the package and product before using the shoes. This will help us understand the issue and assist you more quickly.

Need Help?

Have a question about your order or delivery? We're here to help.

Simply visit our Contact Us page and send us your order details. Our team will do its best to assist you.

Thank you for choosing Pumps Shoes. We truly appreciate your trust and look forward to serving you!